The common problem that start up business owners have is the lack of focus. You have many things to think about; starting the company, tax related paper works, website, advertising, products/services you will sell, etc. In this mountain of things to do, usually customer service (satisfaction) is neglected. It’s important to take the right first steps for customer service, as it may cause big damages on your relationship with your customer. This can result in your sales and business, which will consume your all energy, time and money in order to fix it. Where to start, how to make a work plan, how to focus on customer, how to make long term plans for customer satisfaction, in this session you will find answers to these questions.